Frequently Asked Questions
Fulfillment and Logistics for Businesses (B2B)
What is Ágilex's fulfillment service for businesses?
This is our comprehensive logistics solution, through which we manage the storage, packaging, and international shipping of your products from our facilities in Ecuador, the United States, Mexico, and Colombia. This allows your company to focus exclusively on sales and growth, while we handle the supply chain.
How are storage costs calculated using Ágilex?
The pricing structure is flexible and depends on the cubic volume occupied and the length of time the goods are stored in the warehouse. Request a personalized quote to tailor the cost to your specific operation.
Does Ágilex handle the entire picking and packing process?
Absolutely. We handle the picking and packing processes and coordinate with the best international shipping carriers for your orders.
ÁgilBox International Locker
What is the Ágilbox International Locker, and how does it work?
It's a personalized physical address in the United States and Colombia that we assign to you so you can receive your online purchases. It works like your own private suite, where we receive your packages and safely forward them to your country.
In which cities are Ágilbox lockers located?
We have strategically located warehouses in the United States and Colombia, making it easier for you to import goods from major global trade hubs.
How do I sign up, and what address should I use when shopping on Amazon or eBay?
Signing up for Ágilbox is free (100%). When making your purchases, simply enter the address of our warehouse in the United States along with your unique user number to ensure proper delivery.
International Shipping
From which countries can I ship with Ágilex?
With Ágilex, you can ship internationally from Mexico to the United States, Colombia, Ecuador, and numerous international destinations in the Americas and other strategic markets. Our logistics ecosystem connects Mexico with the world efficiently, reliably, and hassle-free.
Does Ágilex include taxes in its international shipments?
Yes. Ágilex offers international shipping with taxes included where applicable, under the DDP terms, which means transparent rates from the start and no hidden costs at the destination. This model allows individuals, e-commerce businesses, and companies to better plan their shipments and optimize logistics costs.
What are the most affordable options for international shipping from Mexico?
It depends on the weight, volume, and destination of your shipment. At Ágilex, we offer competitive rates for Mexican SMEs and entrepreneurs, and we always give you the final price up front—taxes included. The cheapest option isn’t always the best: a cheap shipment that gets held up at customs ends up costing more. We make sure it gets there.
How do I send a package from Mexico to the United States or Colombia?
The process is simple with Ágilex: Take your package to any of our more than 2,000 locations in Mexico, and we’ll handle the packaging, customs documentation, and air waybill—all you have to do is wait for the delivery confirmation with real-time tracking.
Is it possible to ship goods to Europe from Mexico?
Yes, we offer global coverage that allows Mexican companies and individuals to ship their products to Europe, handling all the necessary logistics documentation to ensure a smooth international shipment. Please consult with an advisor about available destinations and specific rates.
Where can I track my international shipments?
From the moment your package leaves Mexico, you can track it in real time through our 24/7 tracking system. We notify you at every key stage of the process—departure, international transit, and final delivery—so you always know exactly where your shipment is.
Where can I drop off my package for international shipping from Mexico?
We have more than 2,000 strategic drop-off locations throughout Mexico. Find the one nearest you on our website and drop off your package without needing to make an appointment.
